Due to health and hygiene regulations, refunds and returns are restricted for medicines and certain personal care items. This policy describes eligible conditions for refunds.

• Wrong product delivered.
• Damaged or tampered product on arrival.
• Expired product delivered.
• Missing items from the order.

• Opened or used medicines, skincare or hygiene products.
• Products damaged by consumer misuse after delivery.
• Change of mind / did not like the product.

1. Contact support within 24 hours of delivery at support@cosmeds.in or call [Phone].
2. Provide order number and clear photo/video evidence showing the issue.
3. Cosmeds will evaluate the claim and may arrange for a pickup where required.

Approved refunds will be processed to the original payment method within 3-7 working days. The time for the refund to reflect may vary depending on payment provider and bank.